Responding to the growing demand of museum visitors for a personalized digital tour experience, especially in the midst of the recent Covid-2019 pandemic, this research work aims to develop a platform for offering virtual guidance and education services at the Museum of Paleontology and Geology that is hosted at the National Kapodistrian University of Athens. The platform is developed based on innovative information and communication technologies (ICT) such as personalized recommenders, gamification techniques and gaming engines, conversational agents and 3D scanning. An overview of the platform is presented, highlighting its most significant services. The solution, apart from the user-friendly access to the museum exhibits via the 360 tours, provides a set of educational programs and games that aim to attract young people’s attention and interest in learning